Privacy Policy

At Autora, your privacy is paramount. This Privacy Policy explains how we collect, use, store, and disclose your personal information in connection with our co‑ownership model and related services. By using our website and services, you agree to the practices described herein.

1. Introduction

Autora Limited ("Autora", "we", "us" or "our") is committed to protecting your privacy in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR). This policy outlines how we process your personal information when you access our website, register for our services, or interact with us in any other way.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Contact Details: Name, address, email address, telephone number.
• Payment Information: Bank details or credit card information (processed via secure third-party payment providers).
• Vehicle-Related Information: Details related to your chosen vehicle, order confirmations, and quotations.
• Finance and Contract Details: Information required for the co‑ownership arrangement and any associated finance agreements.
• Identity Verification: Driving licence details, proof of address, and other documents required for verification purposes.

2.2 Technical and Usage Information

We also collect information automatically when you visit our website, such as:

• IP Address and Browser Data: To help us understand usage trends and to secure our systems.
• Cookies and Similar Technologies: To improve your browsing experience (see Section 5).
• Device Information: Information about the device you use to access our services, including device type, operating system, and unique device identifiers.

2.3 Telematics Data

For vehicles equipped with telematics, we collect data related to mileage, GPS location, acceleration, speed, and driving patterns. This data is used to monitor vehicle usage, ensure that the vehicle is used safely and as intended, and to provide insights into your driving habits for insurance and safety purposes.

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Provision: To process your application, manage your order, and deliver your vehicle access.
• Contract Administration: To administer the co‑ownership arrangement and related finance agreements.
• Communication: To inform you about your bookings, vehicle status, any changes, or updates to our services.
• Safety and Security: To monitor vehicle usage, ensure compliance with terms of use, and maintain the security of our platform.
• Improving Our Services: To analyse usage trends and enhance the performance and security of our website and services.
• Marketing: To send you relevant updates about new vehicles, features, and promotions (with your consent).
• Compliance: To comply with legal obligations and industry standards.

4. How We Share Your Information

Autora may share your information with third parties under the following circumstances:

• Service Providers: With partners who help us operate our website, process payments, deliver vehicles, or provide customer support.
• Telematics and Insurance Providers: For the purposes of monitoring vehicle usage, ensuring safe driving practices, and processing insurance claims.
• Financial Partners: With lenders, finance companies, and credit reference agencies for the purposes of managing co-ownership arrangements.
• Regulatory Authorities: When required to do so by law or to protect our legal rights.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.

Any such disclosure will be subject to appropriate confidentiality and security obligations.

5. Cookies and Similar Technologies

We use cookies and similar tracking technologies on our website to enhance your experience, gather usage statistics, and improve our services. Our cookies help us:

• Remember your preferences and settings
• Analyse website traffic and user behaviour
• Provide personalised content and recommendations
• Improve the security and functionality of our platform

You can adjust your browser settings to refuse cookies; however, this may impact your ability to use certain features of our website. For more information about the specific cookies we use, please see our Cookie Policy.

6. Data Security and Retention

6.1 Security Measures

We employ appropriate technical and organisational measures to safeguard your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure data transmission protocols, regular security audits, and restricted access controls. Although we take reasonable steps to secure your data, please note that no method of transmission over the internet is entirely secure.

6.2 Data Retention

Your personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Generally, we retain your data for the duration of your relationship with us and for a reasonable period afterwards to comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, it will be securely deleted or anonymised.

7. Your Rights

Under the GDPR, you have a number of rights in relation to your personal data, including:

• Access: The right to request access to your personal information.
• Rectification: The right to request corrections to any inaccurate or incomplete information.
• Erasure: The right to request the deletion of your personal data, subject to certain conditions.
• Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Objection: The right to object to the processing of your personal data in certain circumstances.
• Restriction: The right to request restrictions on how your data is processed.
• Withdraw Consent: Where processing is based on consent, the right to withdraw that consent at any time.

To exercise any of these rights, or if you have any questions about our privacy practices, please contact us using the details provided below.

8. International Data Transfers

Where your personal data is transferred outside the European Economic Area (EEA), we will ensure that adequate safeguards are in place to protect your data in accordance with applicable data protection laws. These safeguards may include standard contractual clauses, adequacy decisions, or other appropriate transfer mechanisms.

9. Third-Party Services

Our platform may integrate with third-party services such as payment processors (Stripe), mapping services, and analytics providers. These third parties have their own privacy policies governing the collection and use of your information. We encourage you to review their privacy policies when using these services. We are not responsible for the privacy practices of these third-party services.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory requirements. Any changes will be posted on our website with an updated "Last Updated" date. We encourage you to review this policy periodically. For significant changes, we may provide additional notice through email or prominent notices on our platform.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

12. Vehicle Co-Ownership Specific Information

As a vehicle co-ownership platform, we process additional specific types of information:

• Driving History: Information about your driving record and licence status for insurance and risk assessment purposes.
• Vehicle Usage Patterns: Data about how, when, and where you use co-owned vehicles to ensure fair usage allocation.
• Financial Information: Credit checks and financial assessments required for co-ownership eligibility.
• Emergency Contacts: Contact details for emergency situations related to vehicle use.
• Booking and Reservation Data: Information about your vehicle bookings, cancellations, and usage preferences.